LEGAL
By accessing or using Expert Assist’s websites and services (the “Service”), you agree to be bound by these Terms of Service (these “Terms”). If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
Expert Assist provides consulting and related services — including AI Wrangling, Microsoft 365, SharePoint, Azure, and custom development. Specific scope, deliverables, and service levels are described in your statement of work or order form.
You must be at least 18 years old and authorized to act on behalf of your organization. You are responsible for maintaining the confidentiality of your authentication credentials and for all activity on your account.
You agree not to (a) use the Service to violate any applicable law; (b) interfere with or disrupt the Service or its infrastructure; (c) attempt to gain unauthorized access; (d) reverse engineer or attempt to extract source code from the Service; (e) use the Service to develop a competing product; or (f) use the Service to process content that is unlawful, harmful, or that infringes third-party rights.
You retain all rights, title, and interest in the data you submit to the Service (“Customer Data”). Expert Assist processes Customer Data solely as necessary to provide the Service and as instructed by you. Where applicable, the Expert Assist Data Processing Addendum and any Business Associate Agreement (BAA) describe additional terms governing personal data and protected health information.
Fees, billing terms, and renewal mechanics are set out in your order form or statement of work. Unless otherwise stated, fees are non-refundable. You are responsible for taxes other than those based on Expert Assist’s net income.
Expert Assist and its licensors retain all rights in the Service, including all software, models, designs, and documentation. You receive a limited, non-exclusive, non-transferable license to access and use the Service as described in your order form and these Terms.
Each party will treat the other party’s non-public information as confidential, use it only to perform under these Terms, and protect it with the same degree of care it uses for its own confidential information (and no less than reasonable care).
Expert Assist warrants that the Service will materially conform to its documentation. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND EXPERT ASSIST DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY’S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO EXPERT ASSIST IN THE TWELVE MONTHS PRECEDING THE CLAIM.
Each party will defend, indemnify, and hold harmless the other against third-party claims arising from its material breach of these Terms, subject to customary procedural requirements.
These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach not cured within 30 days of written notice. Upon termination, your right to access the Service ends; sections that by their nature should survive termination will survive.
Expert Assist may update these Terms from time to time. We will notify you of material changes; continued use of the Service after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of California, USA, excluding conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Placer County, California, and the parties consent to personal jurisdiction there.
Questions about these Terms: legal@expertassist.com.